Customer Service

ORDERING

For inquiries about your order, information about our products, or general assistance, please get in touch with a Customer Service representative via e-mail at customercare@tammyfender.com or call 561-461-1181, Monday - Friday from 9am - 5pm EST and Saturday from 10am - 4pm EST.

Order Processing
Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Priority Shipping orders (Overnight or 2nd Day) received before 12:00 pm EST will be processed & shipped the same day, depending on product availability. Orders placed on Fridays after 12 pm EST, Saturdays and Sundays will be processed the following Monday.

For orders shipped to Alaska & Hawaii, please call 561-461-1181 to place your order. Shipping rates vary.

Sales Tax
Tammy Fender is required by law to collect sales tax on orders shipped to Florida.

Payment Methods
We accept the following credit cards: Visa, MasterCard, Discover and American Express.

• For security reasons, your billing name and address must match that of the credit card used for payment.
• All purchases require credit card authorization prior to processing. Only authorized orders will be processed and shipped.

SHIPPING & HANDLING

Shipping Options & Charges
Orders typically ship within 1-2 business days. We ship orders Monday - Friday, excluding federal holidays, via United Parcel Service (UPS) and the United States Postal Service (USPS). Below are the shipping options available for your order.

Domestic Shipping
We offer free ground shipping on all orders over $85 within the continental United States. For orders under $85, we charge a $15 shipping fee. Most orders with Standard Service are delivered within 5-7 business days of the order's ship date.

International Shipping
For international orders, our shipping rates are based on the total price of your order. For international orders, the customer retains responsibility for all custom charges.

RETURN POLICY

We want you to be pleased with every product you purchase from us. If you should need to return a product purchased through tammyfender.com, please follow the steps below. 

• If you wish to return an item, please call or e-mail our Customer Service department to initiate the return process at 561-461-1181 or customercare@tammyfender.com
• We accept returns on unopened items in their original condition and opened items that have less than 25% of product used. Tammy Fender cannot accept returned items if more than 25% of the product has been used.
• Returned items can only be accepted within 14 days of the original shipment date.
• Please enclose a copy of your order or the order number along with the reason for the return. Shipping charges for the returned product(s) are the responsibility of the customer.
• Shipping charges associated with the original order are not refunded in the case of a return.
• We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to insure prompt delivery.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tammyfender.com (the “Site”). 

By subscribing to Tammy Fender text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use technologies, such as cookies, to customize content and advertising, to provide social media features and to analyze traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

- In order to update your subscription preferences for our emailed marketing campaigns or newsletter, please use the links provided by MailChimp, in the footer of each email.